No owner
Everyone thought someone else called the parent.
Campus follow-ups that do not die in chat
Task Manager turns admissions callbacks, fee escalations, and ops chores into owned tasks with due dates, reminders, and completion proof.
Owners
on every task
Due dates
with reminders
Links
to CRM/fee records
The problem
Why work disappears between departments
“Please follow up” on WhatsApp has no owner, no due date, and no proof it happened.
No deadline
Tasks float until complaints arrive.
No context
Staff reopen five screens to understand the issue.
No report
Leaders cannot see open vs overdue work.
Capabilities
What this module actually does
Operational depth your team will use every cycle — not a shallow feature list.
Task inbox
Personal and team queues.
Record linking
Attach admissions leads, fee accounts, or tickets.
Priorities
Urgent / normal with SLA hints.
Reminders
WhatsApp/email/push via Alerts.
Checklists
Sub-steps for complex jobs.
Delegation
Reassign with history.
Dashboards
Open, overdue, and completed KPIs.
Templates
Admission callback, fee chase, document pending.
Operating loop
How it works end to end
A clear path your staff and parents can follow without training manuals.
-
01
Create
From a module action or manually.
-
02
Assign
Pick owner and due date.
-
03
Work
Complete checklist and notes.
-
04
Close
Mark done with timestamp proof.
Who uses it
Role-aware access for every stakeholder
The right people see the right slice of the pipeline.
Counselor
Works admission follow-ups.
Fee office
Owns defaulter calls.
Admin Ops
Tracks facilities/ops jobs.
Manager
Watches overdue KPIs.
Connected stack
Works with the modules you already need
Each module is an edge in the campus operating graph — not a silo.
Outcomes
What changes after go-live
Measurable ops wins institutions report once this module runs inside ScholarERP.
Clear
ownership
Fewer
missed callbacks
Visible
overdue work
“Our admissions overdue list went from “unknown” to a ranked queue counselors clear each morning.”
FAQ
Questions teams ask before buying
Straight answers for setup, integrations, and day-two operations.
Can tasks auto-create from Admissions CRM?
Yes — stage changes and cold-lead rules can spawn follow-up tasks.
Do parents see tasks?
No. Tasks are internal; parents see outcomes via portals/alerts.
Can we set SLAs?
Due dates and priority conventions support operational SLAs; escalate with reminders.
Is this a full ITSM tool?
It is campus operations tasking — not a generic enterprise IT ticketing suite.
Create a sample admissions follow-up queue
Link leads, assign owners, and fire a reminder.