Support Success Center

Welcome to the Success Portal

Raise technical support tickets, search documentation repositories, inspect live gateway status alerts, or schedule direct remote screens sessions.

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SUCCESS HUB 🛠 TICKETS 📄 MANUALS 🎥 VIDEOS
Download v2.4.1

USB Biometric Sync Utility

Direct synchronization client for USB fingerprint scanners. Relays scans to ScholarERP server endpoints.

Download Utility
Driver Win/macOS

RFID Corridor Reader Driver

Required drivers for corridor gate RFID scanning logs. Compatible with standard COM-port interfaces.

Download Driver
Template CSV / Excel

Student Import CSV template

Excel and CSV template structures for bulk importing student lists, parent phones, and emergency contact details.

Download Template
FAQ Article

Resolving CSV Profile Import Errors

Ensure student roll numbers are unique. If you see duplicate logs, purge row gaps, select the correct column mappings, and re-upload the files.

FAQ Article

Biometric Sync Offline Troubleshooting

Check if the COM-port scanner is active. Refresh the device connection string. If disconnections persist, check system firewall settings for port blockades.

FAQ Article

Razorpay webhook callback failures

If purchase clearings fail to auto-reconcile, check if your settings has active Razorpay credentials. Webhooks retry automatically up to 5 times.

Ticket Wizard

Raise a Technical Ticket

File system anomalies directly into our engineering dashboard.

1. Product 2. Category 3. Priority 4. Details

Step 1: Choose Product Platform

This support channel is dedicated exclusively to ScholarERP core. Tickets for other systems must be raised via general corporate desks.

Step 2: Ticket Category

Step 3: Define Priority

Step 4: Details & Attachments

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SLA Commitments

Support Tiers Matrix

Compare response guarantees across our subscription models.

Standard Support

Included in Foundation plans.

  • ✓ Response inside 24 Business Hours
  • ✓ Email & Web tickets portals
  • ✓ Knowledge Base Access

Priority Support

Included in Advance plans.

  • ✓ Response inside 4 Business Hours
  • ✓ Phone & Remote screen sharing sync
  • ✓ Dedicated migration consultants

Enterprise Support

Included in Pinnacle plans.

  • ✓ 1-Hour response for critical failures
  • ✓ 24x7 Emergency hotline routes
  • ✓ Dedicated Client Success Manager
Uptime Monitor

Core Services Health Status

Operational health check tracking for our cloud database clusters.

Student SIS Console
99.99%
30 days ago 100% operational Today
REST API Token Gateway
99.98%
30 days ago 100% operational Today
Razorpay Checkout Callback
100.0%
30 days ago 100% operational Today
Historical Cloud Cluster Uptime: 99.99% | System check: Just Now
Session Booking

Schedule Support Consultation

Select a date and click available time slots below. Our support engineers will verify your parameters via secure screens remote checkouts.

📞 Hotline Route: +91 97683 97682 ✉ Technical Desk: support@thescholarerp.in 📍 Operating Hours: Mon–Sat | 10:00 AM – 5:00 PM (IST) 📅 Book today through the next 30 days · Sundays closed · 20 seats / hour

Available Slots (10:00 AM – 5:00 PM)

Select a date to see available time slots.

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