Terms of Service

1. Subscription Agreement

This Subscription Agreement ("Agreement" or "Terms") governs the purchase, setup, deployment, and operational usage of the ScholarERP cloud platform and related mobile applications. By checking out via our payment links, submitting subscriber registration details, or signing administrative contracts, you (the "Subscriber" or the "Institution") agree to comply with and be bound by the terms defined herein by Deccan India Development Corporation Private Limited ("DIDC").

If you are entering into this Agreement on behalf of a school board, corporate education trust, college registry, or university committee, you represent and warrant that you possess full legal authority to bind said entity. If you lack such authorization or disagree with any condition, you must not proceed with subscription checkouts.

2. Packages & SLA Integration

ScholarERP is provisioned under Simplify, Empower, and Evolve annual subscription models, which operate in conjunction with our active **SLA Registry** commitments. Uptime standards, Severity Level incident response boundaries (Severity 1 to 4), support channels, and Service Credits are incorporated into this Agreement by reference. Subscribers acknowledge that platform access parameters depend strictly on the selected deployment scope (Web App Only or Both Web & Mobile App).

3. Payments, Taxes & Delinquency

Subscribers agree to the following financial terms:

3.1 Annual Subscription Cycles

All ScholarERP packages are billed strictly on an **Annual Billing Cycle** basis. We do not provide monthly subscription plans.

3.2 Taxes & Transaction Fees

All prices are subject to a mandatory 18% Goods and Services Tax (GST) in accordance with Indian taxation laws. Transactions are cleared via the Razorpay sandbox/live integrated pipeline. The Subscriber is fully responsible for bank exchange rates or card processing fees.

3.3 Delinquent Accounts & Suspension

DIDC grants a 7-day grace period for renewals following annual invoice expirations. If a subscription remains unpaid past the grace period, DIDC reserves the right to suspend administrative access consoles and mute automated WhatsApp/Email notification gateways. Suspended accounts are subject to a late fee equal to 1.5% per month on outstanding dues.

4. Acceptable Use Policy

Subscribers are prohibited from:

• Using ScholarERP to transmit unsolicited spam messages, unauthorized bulk promotional texts, or abusive materials via WhatsApp and Email API gateways.
• Uploading malicious executable files, web shells, or scraping scripts to our gated resource downloader paths.
• Attempting to bypass math captcha puzzles, bypass rate limits, or perform penetration tests on virtual servers without prior written authorization from DIDC's security operations team.
• Using the student registry module to harvest minor details for non-educational activities.

5. Intellectual Property & Source Code License

The ScholarERP software, UI designs, code base, databases, and assets are the sole property of Deccan India Development Corporation Private Limited (DIDC).

5.1 Compilation Restrictions

DIDC grants Subscribers a non-exclusive, non-transferable, revocable license to access the system compiled binaries. Subscribers on all plans — including Simplify, Empower, Evolve, and Enterprise (Multibranch) — do NOT receive source code files. Reverse engineering, decompiling, or attempting to extract system scripts is strictly prohibited.

5.2 Source Code Not Offered

ScholarERP Multibranch / Enterprise subscriptions do not include product source code access. The platform is provided as a managed compiled service (or equivalent deployment) under this Agreement. Any future source-code arrangement, if ever offered, would require a separate written agreement and is not part of standard Multibranch licensing.

6. Term, Suspension & Data Erasure

This Agreement remains active until terminated by either party.

• Cancellation: Subscribers can cancel subscriptions by providing 30 days notice prior to the annual renewal date. No refunds are granted for mid-term cancellations.
• Data Wiping Window: Upon cancellation or suspension due to non-payment, the Subscriber's dedicated virtual database container is retained in a read-only state for 30 calendar days to permit CSV exports, after which all volumes are permanently wiped from DIDC cloud clusters.

7. Indemnity & Liability Limits

Subscribers agree to indemnify, defend, and hold harmless DIDC and its directors, employees, and subprocessors from and against any third-party claims, liabilities, losses, damages, or costs (including legal fees) arising from:

• Student or parent grievances relating to marks entry, attendance errors, or notifications sent via SMS/WhatsApp.
• Losses resulting from security lapses due to compromised administrative passwords (such as sharing default credential profiles).
• Violations of regional educational privacy acts (FERPA, COPPA, DPDPA) by institutional users.

DIDC's total cumulative liability for any claims arising under this agreement shall be capped at the total amount paid by the Subscriber in the 12 months preceding the claim.

8. Disputes & Indian Arbitration

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or in connection with this agreement (including its interpretation, validity, or termination) shall be referred to and finally resolved by binding arbitration.

The arbitration shall be conducted in Pune, Maharashtra, India, in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The tribunal shall consist of a sole arbitrator appointed by mutual agreement. The language of the arbitration shall be English. The courts in Pune shall retain exclusive jurisdiction over any supportive legal filings.